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International Ordering Information |
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| International Ordering Information |
On-Line Ordering
On-line ordering through our Secure
Server Link (SSL)
with payment via your credit card
is available. International PayPal customers cannot order directly on-line. See
the PayPal section below for more information. Remember: International orders
must be a minimum of $50.00 USD before shipping.
International customers may order by telephone during regular business hours at: 1-321-452-8101.
Ordering online is easy and can be
used by
any customer paying via credit card. PayPal customers must read the section
below for PayPal information.
Our On-Line ordering system is not designed to calculate international shipping charges. When an order is placed, we will calculate shipping & insurance and email you a quote. You will be required to approve shipping charges by email. If no response is received within 48 hours your order will be canceled. PayPal customers must read the section below for PayPal information.
PLEASE NOTE: ** Customers
using anonymous email carriers such as hotmail, yahoo or gmail addresses should
make sure your email filters will allow our emails to be received.
Canadian customers using sympatico.com or shaw.com addresses should also watch
for misdirected emails by your carrier. **
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TELEPHONE
Payment via credit card only (Visa or
MasterCard).
If you prefer to speak to a Danno
Enterprises representative,
please call during business hours
to receive additional information or to place an order.
When ordering by phone, please have all order information
prepared before placing your call.
Order, Information or Technical
Service for International customers:
1- (321) 452-8101
Business Hours:
Monday-Friday
Until 5PM
Eastern Time (US)
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Please use email when you have a
question
or to request additional information.
To place an order,
use one of the methods listed above.
Email: info@dannoenterprises.hypermart.net
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CREDIT CARDS
Danno Enterprises accepts Visa and
MasterCard.
Orders will be processed after credit information is verified.
Please make sure all payments are in U.S. dollars.
In most cases your credit card will
be charged the same day
that we receive the order and will be shipped within two business days.
If any items are placed on back order, we will notify you, and
your card will not be charged until the order is actually filled.
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PAYPAL for INTERNATIONAL CUSTOMERS
International PayPal customers cannot order directly online.
Customers outside of the lower 48 US
states wishing to pay with PayPal must follow
this ordering procedure:
* Email us with the part numbers & quantity you are interested in ordering.
Please include the year, make and model of your vehicle.
* We will calculate a total including shipping & insurance and generate a
PayPal invoice.
* PayPal will forward this invoice to you at the email address you have
provided.
*If no payment is received within 48 hours your order will be canceled.
All PayPal transactions are subject to approval by PayPal and must be paid in U.S. dollars (USD).
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Minimum Order
All orders to International destinations must be a minimum of $50.00 USD before shipping charges. We must initiate this policy due the amount of time and paperwork required to process these orders. Most international orders will ship within 2-3 business days of receipt.
U.S. Postal Service and UPS Standard
Ground (to Canada) are available. We will ship at the most cost effective
method. International customers will be advised of estimated shipping costs by
e-mail for their approval. If delivery time is an issue, please e-mail for an
estimated delivery date.
Please remember that all payments must be in U.S. dollars.
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DUTIES, TAXES, CUSTOMS FEE'S & CUSTOMS DECLARATIONS
International customers should be
reminded that they are responsible for payment of all duties, taxes and/or
customs fee's imposed by their country or province.
Danno Enterprises will not knowingly provide fraudulent
shipping information to the government including the US Postal Service. Orders
will be shipped as 'merchandise' at the current purchase price.
Please be advised that we will no longer be able to track your package once it
enters into the delivery service of the destination country . Packages deemed
to be late or delayed must be tracked through the Customs office of the
destination country. A minimum of 30 days must pass before a customs search
will be initiated.
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SIZE LIMITS & OVERSIZED ITEMS
All orders are subject to size &
weight limitations as determined by each country and/or specific carrier.
Auto & truck carpet will only be shipped to the lower 48 U.S. states. For
carpet sales outside of the continental U.S. you must enlist the services of an
export company. All charges associated with the export company will be at the
customers expense.
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ORDER PROBLEMS
Please contact Danno Enterprises as
soon as possible
by phone, fax, or email for any of the following problems:
1) If you do not receive your order within a reasonable time
2) If your order is damaged
3) If your order is missing items which are not noted as backordered
4) If you receive incorrect items
Danno Enterprises reserves the
right to substitute parts of equal or greater value if an advertised part
number is unavailable or out of stock.
Click here for Warranty
Information
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RETURNS
Check your order as soon as you
receive it.
To return an item or report any problems,
please call or email Danno Enterprises as soon as possible.
Please provide us with full details
of why you are returning the item,
or any problems that you encountered with the order.
* Claims for refunds, exchange or credit must be made within 30 days of the date of your original invoice. Exchange or credit only after 30 days.
* Returned orders must be shipped unopened complete with all original packaging, postpaid & insured. Restocking/repackaging fee's may apply to opened units. No COD returns will be accepted. Return Authorization is required. Call or e-mail for return authorization.
* Return shipping charges are the responsibility of the purchaser & are not refundable.
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TECHNICAL SUPPORT
If you have technical support
questions
or need help with product installation,
please call or email Danno Enterprises.
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Banned Countries
Listed below are countries that we
will not ship to due to excessive loss and/or damage:
Nigeria
Mexico
Chile
Argentina
Singapore
Belgium
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Danno
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